FREQUENTLY ASKED QUESTIONS 

1. How do I book an event service? 

• You can book a party with us through the "Order Request" form FIRST. After we have contacted you and confirmed our availability and the details of your party you can then sign the contract and pay the deposit electronically. ​

2. How far in advance should I book a service? 

• Ideally 6-8 weeks in advance from the event. Smaller balloon designs such as grab and go garlands and balloon bouquets can be ordered as late as 7 days in advance.  

4. How much is the deposit and when is it due? 

• The deposit of all events is 25% of the total amount, Non-Refundable, and is due after Giggles N Grins has contacted you to confirm and agree to the details of your event and you have signed the contract. 

• After your deposit has been made the remaining balance will be due 7 days prior to the event.

• Your deposit is to reserve the date and time of your party and is NON REFUNDABLE. 

5. What is your cancellation policy? 

•  Payments for parties are made on a sliding scale.

• Cancellations made within 7 days of the event will result in no refund.

• Cancellations made before that will result in a partial refund of payments. ​

6. What happens if Giggle N Grins need to cancel my event? 

We try our hardest to show up to every event and deliver Giggles N Grins. If for some reason we cannot deliver on this promise we will refund a percentage of payment that is not the deposit!

7. What Cities do you service? 

We proudly serve the East Bay, CA. Which includes the following; Oakland, Hayward, Richmond, Concord, Berkeley, Vallejo and surrounding areas.