FREQUENTLY ASKED QUESTIONS 

1. How do I book an event service? 

• You can book a party with us through the "Inquiry Form"  FIRST. After we have contacted you and confirmed our availability and the details of your party you can then sign the contract and pay the deposit electronically. ​

2. How far in advance should I book a service? 

• Ideally 6-8 weeks in advance from the event. Smaller balloon designs such as grab and go garlands and balloon bouquets can be ordered as late as 7 days in advance.  

4. How much is the deposit and when is it due? 

• The deposit of all events is 25% of the total amount, Non-Refundable, and is due when you have signed the contract. 

• After your deposit has been made the remaining balance will be due on the scheduled payment dates.

• Final Payment is due 2 days prior to the event.

• Your deposit is to reserve the date and time of your event and is NON REFUNDABLE. 

5. What is your cancellation policy? 

•  Payments for parties are made on a sliding scale.

• Cancellations made within 7 days of the event will result in no refund.

• Cancellations made before that will result in a partial refund of payments at Owner's discretion.​

6. What happens if Giggle N Grins need to cancel my event? 

We try our hardest to show up to every event and deliver Giggles N Grins. If for some reason we cannot deliver on this promise we will refund a percentage of payment that is not the deposit!

7. What Cities do you service? 

We proudly serve the East Bay, CA. Which includes but not limited to the following; Oakland, Hayward, Richmond, Concord, Berkeley, Vallejo and surrounding areas. 

8.What kind of services do you provide?

We are proud to be a full-service event planning and decor company! Whether you need someone to take the reins from start to finish or just need a professional touch to bring your vision to life, we have a package for you. Our services include:

• Full-Scale Event Planning: From initial concept to the final cleanup, we handle every detail so you can actually enjoy your party.

• Wedding Planning: Tailored support for your big day, ensuring your love story is told through every thoughtful detail.

• Day-of Coordination: You’ve done the work—now let us manage the logistics! We step in to oversee the timeline and vendors so your event runs flawlessly.

• Custom Event Decor: We specialize in transforming spaces to match your theme and style.

• Professional Balloon Decor: From organic arches to eye-catching installations, our balloon work adds that "wow" factor to any venue.